Delwood Community League – Privacy Policy
Effective Date: October 22, 2025
The Delwood Community League (“we,” “our,” or “the League”) is committed to protecting your personal information and respecting your privacy in accordance with Alberta’s Personal Information Protection Act (PIPA).
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (delwood.ca), sign up for programs or events, or become a member of the League.
1. Information We Collect
We collect only the personal information necessary to support our community services and programs. This may include:
- Contact information (such as your name, email address, phone number, and mailing address) when you contact us, sign up for our newsletter, register for events, or provide your number for SMS updates.
- Membership information when you purchase or renew a community league membership.
- Volunteer information when you apply to volunteer with us or participate in community events.
We may also collect non-identifying technical data (such as browser type or operating system) to improve the website experience.
2. How We Collect Information
We collect personal information in the following ways:
- When you provide it directly (e.g., through forms on our website or in-person signups).
- Through third-party platforms we use to support our operations:
- Communal – handles all online membership registrations and payments.
- MailChimp – manages email newsletters and event updates.
- Microsoft 365 – securely stores membership and administrative data.
- WordPress – may store information provided through website forms.
We do not currently use website analytics tools, but may do so in the future to improve our website. Any such use will comply with this Privacy Policy and relevant privacy laws.
3. How We Use Information
We use your personal information to:
- Manage community league memberships and verify member status.
- Communicate about community news, events, and programs.
- Maintain accurate records and improve our services.
- Comply with legal obligations and our agreements with the Edmonton Federation of Community Leagues (EFCL)and the City of Edmonton, including the Tripartite Agreement.
We will not sell or rent your personal information to anyone.
4. Information Sharing
We may share personal information only as necessary:
- With Communal, which manages memberships on our behalf and whose privacy policy governs their handling of your data.
- With the Edmonton Federation of Community Leagues (EFCL) for membership verification and reporting.
- With law enforcement or regulatory authorities if required by law, subpoena, or in the course of an official police investigation.
Any third parties we work with are required to protect your information according to applicable privacy laws.
5. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Membership and administrative records are stored securely on Microsoft 365 servers and are accessible only to authorized League representatives.
6. Your Consent and Rights
By providing your information, you consent to its collection and use as outlined in this policy. You may:
- Request access to your personal information;
- Ask for corrections to inaccurate data; or
- Withdraw consent for non-essential communications at any time.
Requests can be made by contacting us at contact@delwood.ca.
7. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website with a revised “Effective Date.”
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Delwood Community League
7515 Delwood Road NW
Edmonton, Alberta, T5C 3A9
contact@delwood.ca
https://delwood.ca
9. SMS Communications
We may occasionally send text (SMS) messages to members or residents who have opted in to receive updates about community events, programs, or urgent notifications.
Use of Data:
- We use your phone number solely to send community-related messages you have opted in to receive.
- We may use SMS to confirm membership details, share event reminders, or send important community updates.
- Message frequency varies depending on community activities and announcements.
Sharing of Data:
- Your mobile number and any associated information will not be shared with third parties for marketing purposes.
- We may share SMS data only as required by law or to comply with a valid police or regulatory request.
- Mobile opt-in information and consent records are stored securely and used only by authorized League representatives.
Contacting the Sender:
If you have questions or wish to stop receiving SMS messages, you can:
- Reply “STOP” to any message, or
- Contact us directly at contact@delwood.ca.
By opting in to receive SMS messages from the Delwood Community League, you consent to receive messages under the terms described in this section.
Delwood Community League – Terms of Use
Effective Date: October 22, 2025
Welcome to the Delwood Community League (“Delwood,” “the League,” “we,” “our,” or “us”).
By accessing or using our website (https://delwood.ca), participating in League activities, or purchasing a community league membership, you agree to these Terms of Use.
If you do not agree with these terms, please do not use the website or our services.
1. Purpose
The Delwood Community League is a volunteer-driven, non-profit organization serving residents of the Delwood neighbourhood in Edmonton, Alberta.
Our website and membership system are designed to share community information, promote events, and support residents through programs and facilities.
2. Acceptance of Terms
By accessing this website or by becoming a member, you acknowledge that:
- You are at least 18 years of age or have a parent/guardian’s consent to participate.
- You agree to follow these Terms of Use and all applicable laws and regulations.
- You have read and understood our Privacy Policy.
3. Website Content
All materials on delwood.ca — including text, images, graphics, and logos — are owned by or licensed to the Delwood Community League, unless otherwise stated.
You may:
- View, share, and print website content for personal, non-commercial use.
You may not:
- Modify, reproduce, or distribute any content for commercial purposes without prior written consent.
- Post or upload any content that is defamatory, discriminatory, or violates another person’s rights.
- Attempt to disrupt the website’s operation or security.
4. Membership Terms
Memberships are open to residents of the Delwood area and surrounding neighbourhoods, in accordance with the Edmonton Federation of Community Leagues (EFCL) guidelines.
- Registration and Payment:
Online memberships are processed through Communal, a third-party platform that handles payment and membership data in accordance with its own privacy and security policies.
In-person memberships collected by League representatives are entered into both Communal and our secure Microsoft 365 database. - Membership Use:
Membership provides access to community events, facility rentals, and programs offered by the League or the EFCL.
Misuse of membership privileges, disruptive behaviour, or violation of League policies may result in suspension or termination of membership without refund. - Refunds:
Memberships and event fees are generally non-refundable unless an event is cancelled by the League or a refund is required by law.
5. Communications
By providing your contact information, you consent to receiving communications from the League, including:
- Email newsletters, event notices, and updates (via MailChimp or WordPress).
- SMS messages (if you have opted in), governed by our Privacy Policy.
You can unsubscribe or opt out at any time by following the instructions in our communications or contacting contact@delwood.ca.
6. Links to External Sites
Our website may include links to external websites (such as the EFCL, Communal, or City of Edmonton).
We are not responsible for the content, accuracy, or privacy practices of those sites. Visiting linked websites is at your own discretion and risk.
7. Disclaimer and Limitation of Liability
The information on our website is provided in good faith for general community awareness.
While we strive for accuracy, we make no guarantees that the information is complete, current, or error-free.
To the fullest extent permitted by law:
- The Delwood Community League, its officers, and volunteers are not liable for any damages or losses arising from the use of our website, facilities, or services.
- You agree to use our website and participate in League activities at your own risk.
8. Code of Conduct
All members, volunteers, and participants are expected to:
- Treat others with respect and kindness.
- Use League facilities responsibly.
- Follow directions from League staff and volunteers during events.
- Comply with applicable laws and League policies.
The League reserves the right to remove or deny access to anyone who violates this Code of Conduct.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy, available at https://delwood.ca/privacy-policy.
By using our website or becoming a member, you consent to our collection and use of information as described there.
10. Modifications
The Delwood Community League reserves the right to modify these Terms of Use at any time.
Updates will be posted on our website with a revised effective date. Continued use of our website or services after such changes constitutes acceptance of the revised terms.
11. Governing Law
These Terms of Use are governed by the laws of the Province of Alberta and the applicable laws of Canada.
Any disputes shall be resolved in the courts of Edmonton, Alberta.
12. Contact Information
If you have questions about these Terms or our operations, please contact:
Delwood Community League
7515 Delwood Road NW
Edmonton, Alberta, T5C 3A9
contact@delwood.ca
https://delwood.ca
Delwood Community League – SMS Terms of Use
Effective Date: October 22, 2025
These Text Messaging Terms of Use (“Terms”) govern your participation in and use of the Delwood Community League Text Message Service (“Text Message Service”). By “opting in” or otherwise using this service, you agree to these Terms. These Terms form an agreement between you and the Delwood Community League (“Delwood,” “we,” “our,” or “us”), located at 7515 Delwood Road NW, Edmonton, Alberta, T5C 3A9.
1. Definitions
“Opting In” / “Opt-In” means requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages from the Delwood Community League.
“Text Message Service” means any system or arrangement in which we send one or more text or multimedia messages (including SMS, MMS, or successor protocols) to your mobile phone number.
2. Consent to Text Messaging
By consenting to receive text messages from us, you agree to these Terms and authorize the Delwood Community League to communicate with you via text message for purposes related to community programs, membership updates, events, or urgent notifications. You acknowledge that your consent is not required to purchase or maintain a community league membership, and you may withdraw your consent at any time as described in Section 8 below.
3. E-Sign Disclosure
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw this consent at any time by replying STOP to a text message or by contacting us directly (see Section 9).
4. Privacy and Use of Information
We respect your privacy. We use information you provide through this service only to deliver text messages and respond to you. This may include sharing limited information (such as your mobile number) with mobile platform providers, phone companies, or other vendors who assist in the delivery of text messages. Mobile opt-in data and consent information will not be shared with any third parties for marketing or promotional purposes. We may disclose information as required by law, regulation, or lawful governmental request, or to protect our rights or property. This Text Messaging Privacy Policy applies to your use of the Text Message Service and supplements our general Privacy Policy, which governs our broader data practices.
5. Costs of Text Messages
The Delwood Community League does not charge you for sending or receiving text messages. However, message and data rates may apply, depending on your plan with your wireless or other applicable service provider. You are responsible for any charges billed by your carrier.
6. Frequency of Text Messages
This Text Message Service is intended for community-related, person-to-person communication between you and our volunteers or staff. You may receive an initial message confirming your opt-in or providing details about the service. The number of text messages you receive will vary depending on community activity and your engagement (for example, responding to a HELP request or registering for events via text).
7. Service Availability and Limitations
We make reasonable efforts to ensure reliable delivery of text messages. However, delivery may be delayed or disrupted by network congestion, technical limitations, or factors outside our control. The Delwood Community League is not responsible for delayed or undelivered messages.
8. Opting Out of Text Messages
You may opt out of receiving text messages at any time by replying to any message with one of the following keywords: STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. Because this is a person-to-person communication service, opt-out requests apply only to the specific phone number and conversation associated with the message. After you unsubscribe, we may send one final confirmation message acknowledging your opt-out.
9. Contact Us
If you have questions, need support, or wish to re-subscribe after opting out, please contact:
Delwood Community League
📍 7515 Delwood Road NW, Edmonton, Alberta, T5C 3A9
contact@delwood.ca
https://delwood.ca
10. Updates to These Terms
We may update these Text Messaging Terms of Use from time to time to reflect changes in law or technology or to clarify our practices. The revised version will be posted on our website with a new Effective Date. Continued use of the Text Message Service after updates indicates your acceptance of the new terms.